Return Policy

Return and Refund Policy

At Xelenmall, customer satisfaction is our priority.

1. Return Eligibility

Products may be returned if:

• The product is damaged or defective
• The wrong item was delivered
• The product significantly differs from the description

2. Return Period

Returns must be requested within 7 days of delivery.

3. Conditions for Return

• Product must be unused
• Original packaging must be intact
• Invoice or order proof must be available

4. Non-Returnable Items

Some items may not be eligible for return, including:

• Personal care products
• Medicines
• Opened or used products
• Perishable goods

5. Refund Process

Once the returned product is received and inspected:

• Refunds will be processed within 5–10 business days
• Refund will be issued through the original payment method

6. Replacement